Privacy Policy

This Privacy Policy explains how VoltioAI ("VoltioAI", "we", "us") collects, uses, stores, and shares information when you use our websites, route-planning application, business workspaces, driver tools, and related services (the "Service").

1. Information we collect

Depending on how you use the Service, we may process account information such as your email address; route and stop information such as addresses, coordinates, notes, priorities and route preferences; saved places and route history; business workspace information, team roles and assignments; delivery records, including completion status, photographs and signatures when those features are used; device, browser, diagnostic and security information; and subscription and billing status.

Payment card details are handled by our payment processor and are not intended to be stored directly by VoltioAI.

2. How we use information

We use information to authenticate users, provide and improve route planning and optimization, geocode addresses, display maps, save routes and places, coordinate business teams, support proof-of-delivery features, generate reports, administer subscriptions, prevent abuse, maintain security, troubleshoot the Service, and comply with legal obligations.

3. Route, location and delivery data

Route planning requires us to process addresses and geographic coordinates that you submit. If you use delivery evidence features, photographs, signatures and delivery status may be associated with a route or stop. You are responsible for having an appropriate basis to submit personal information about customers, recipients, employees, contractors or other individuals to the Service.

4. Service providers

We may use service providers for infrastructure, authentication, mapping, geocoding, routing, payment processing, email delivery, security and other functions needed to operate the Service. These providers may process information on our behalf or under their own applicable terms and privacy policies. We limit sharing to what is reasonably necessary for the relevant service.

5. Business workspaces

If you join or use a company workspace, authorized administrators or dispatchers for that workspace may be able to access operational information related to company routes, assignments, drivers and delivery progress. Personal workspace data is handled separately according to the permissions and features of the Service.

6. Retention

We retain information for as long as reasonably necessary to provide the Service, maintain account and transaction records, meet legal or security requirements, resolve disputes and enforce agreements. Retention periods may vary by data type and account status.

7. Security

We use reasonable technical and organizational safeguards designed to protect information. No online service can guarantee absolute security, and users should protect their account access and devices.

8. Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or other controls over certain personal information. We may need to verify your identity before completing a request, and some information may be retained where permitted or required by law.

9. Children

The Service is intended for business and adult users and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through the Service.

10. International processing

The Service and its providers may process information in countries other than the country where you live. Where required, appropriate safeguards may be used for cross-border processing.

11. Changes to this policy

We may update this Privacy Policy as the Service evolves or legal requirements change. We will post the updated policy with a revised effective date and provide additional notice when required.

12. Contact

For privacy questions or requests, contact VoltioAI through the support/contact method made available in your VoltioAI account or on the VoltioAI website. We may request information necessary to verify and process your request.